Shipping Policy

Shipping Policy

We aim to get your order to you as quickly and smoothly as possible. Here’s everything you need to know about our shipping process.

Processing Times
All orders are processed within 1–3 business days. You’ll receive a confirmation email once your order has been shipped, along with tracking information.

Shipping Rates & Delivery Estimates
We offer the following shipping options:

Economy Shipping (U.S.): 5–8 business days

Standard Shipping (U.S.): 3–4 business days

 

Note: We only ship within the United States of America. We do not ship orders internationally.

Shipping rates are calculated at checkout based on your location and selected service.

Free Shipping
We offer free standard shipping on all U.S. orders.

Order Tracking
Once your order ships, you’ll receive an email with tracking info. Please allow 24–48 hours for tracking updates to appear.

Shipping Locations
We currently ship to the U.S. 

Delays and Issues
Shipping times are estimates and may be affected by weather, carrier delays, or other factors beyond our control. If your order is significantly delayed, please contact us at info@urbantailcompany.com

Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as “delivered.” If this happens, please reach out to the carrier directly or email us for assistance—we’ll do our best to help.

Questions?
Reach out anytime at

info@urbantailcompany.com

‪(404) 490-3428‬

We're here to help!